Bourbon Apples - your bath & body specialists

FAQs

What's the status of my order

We ensure every order is sent via a secure and traceable delivery network. If your order has been despatched into our courier network, we will send you an email to with a code to enable you to track your delivery.

To check the status of your order, simply click here, scroll down to the bottom of the page and click Track Your Parcel. Enter your Tracking Number in the tab shown. Click ‘Track’ to show the status of your parcel on the delivery network.

How long does delivery take?

Delivery to UK Mainland will take 2 – 7 working days (depending on the service you select).

UK Express Delivery – Next Day Working Day via DHL Express/Royal Mail

International Surface Mail may take 4 – 15 working days depending on Delivery type chosen by customer.

*International Delivery may be subject to a price increase if total weight of item is over 2kg.

*Please note that we do not deliver Fragrance & Beauty Products to the Republic of Ireland or outside of the UK due to some import restrictions.

How can I change my delivery address?

Yes you can. Simply send us an email straight away and if your order hasn’t been processed, we will kindly change you shipping address to the desired.

Browse F.A.Q. Topics

Account Management

  • DO I HAVE TO REGISTER OR SIGNUP BEFORE I CAN SHOP?
    Of course you don't. Although it is recommended that you register so as to save you the hassle of entering your details every time you shop, customers are free to checkout as guests. To checkout as a guest, follow this simple step below; After clicking the CHECKOUT button, you will be required to follow 3 steps.Step 1 requires you to enter your details. Simply fill in all the boxes required and scroll below to click, 'CONTINUE TO NEXT STEP Shopping has never been made easier, Mannix Knight.
  • CAN I CHANGE MY DELIVERY ADDRESS?
    Yes you can. Simply send us an email straight away and if your order hasn’t been processed, we will kindly change you shipping address to the desired.
  • WHAT IS SHOP & EARN
    For every £1 you spend, you get 2 Reward Points i.e. you accumulate 10 Points per £5 spend. These points can be spent towards your shopping or can be saved till they grow large enough to cover your entire shopping cost.    
  • HOW DO I USE SHOPPING ASSISTANT
    Bourbon Apples Shopping Assistant is an innovative way to find specific products on our website. It is designed to assist you on our store just like a real person will do in a shop. With just a few clicks, you can narrow down your search by selecting different parameters such as category, or price. Hit the submit button and explore your specific results.
  • HOW DO I NAVIGATE THIS WEBSITE?
    Simply roll your mouse on desired Collection (such as Men, Women, Fragrance etc.) and click on an item from the menu that appears. This will engage a drop-down menu that enables you to select from relevant category thus making your favourites items easier to find. The Filter + button in the product page assists you with filtering out the style you are after e.g. Long Sleeve, Short Sleeve, Midi, Maxi. Navigation has never been made easier. Search – Using the search tab on the top left corner of every page does exactly as required.
  • WHAT’S THE STATUS OF MY ORDER?
    We ensure every order is sent via a secure and traceable delivery network. If your order has been dispatched into our courier network, we will send you an email to with a code to enable you to track your delivery. To check the status of your order, simply visit our Delivery & Returns Page, scroll down to the bottom of the page and click Track Your Parcel. Enter your Tracking Number in the tab shown. Click ‘Track’ to show the status of your parcel on the delivery network.

General Questions

  • HOW LONG WILL DELIVERY TAKE?
    Delivery to UK Mainland will take 2 - 7 working days (depending on the service you select). UK Express Delivery - Next Day Working Day via DHL Express/Royal Mail International Surface Mail may take 4 - 15 working days depending on Delivery type chosen by customer. *International Delivery may be subject to a price increase if total weight of item is over 2kg. *Please note that we do not deliver Fragrance & Beauty Products to the Republic of Ireland or outside of the UK due to some import restrictions.
  • WHAT IS REFER & EARN
    Refer & Earn is an affiliate programme that customers are automatically enrolled for. When you create an account with BourbonApples.co.uk, you get a unique link in your account page. You simple share this link and get rewarded for every sale If you're unable to find your unique link, please contact customer care for some assistance.  
  • CAN I RECOMMEND A CHANGE?
    We'd love to hear what you think of our website. Why not send us your feedback using the email contact form, via the Contact Us page below. Alternatively, you can call us on +44 (0) 203 740 9680

Logistics

  • HOW LONG WILL DELIVERY TAKE?
    Delivery to UK Mainland will take 2 - 7 working days (depending on the service you select). UK Express Delivery - Next Day Working Day via DHL Express/Royal Mail International Surface Mail may take 4 - 15 working days depending on Delivery type chosen by customer. *International Delivery may be subject to a price increase if total weight of item is over 2kg. *Please note that we do not deliver Fragrance & Beauty Products to the Republic of Ireland or outside of the UK due to some import restrictions.

Security

  • SECURITY: Are you PCI compliant?
    Absolutely yes! We take your security very serious and have employed various means to ensure your private details are very well guarded. We are PCI DSS Compliant and use a HTTP Secure (https) and Secure Sockets Layer (SSL) Checkout Page for additional peace of mind. For more information about our compliance, please send an e-mail to our Administration Department.

Shoping & Checkout

  • SECURITY: Are you PCI compliant?
    Absolutely yes! We take your security very serious and have employed various means to ensure your private details are very well guarded. We are PCI DSS Compliant and use a HTTP Secure (https) and Secure Sockets Layer (SSL) Checkout Page for additional peace of mind. For more information about our compliance, please send an e-mail to our Administration Department.
  • DO I HAVE TO REGISTER OR SIGNUP BEFORE I CAN SHOP?
    Of course you don't. Although it is recommended that you register so as to save you the hassle of entering your details every time you shop, customers are free to checkout as guests. To checkout as a guest, follow this simple step below; After clicking the CHECKOUT button, you will be required to follow 3 steps.Step 1 requires you to enter your details. Simply fill in all the boxes required and scroll below to click, 'CONTINUE TO NEXT STEP Shopping has never been made easier, Mannix Knight.
  • CAN I CHANGE MY DELIVERY ADDRESS?
    Yes you can. Simply send us an email straight away and if your order hasn’t been processed, we will kindly change you shipping address to the desired.
  • WHAT IS SHOP & EARN
    For every £1 you spend, you get 2 Reward Points i.e. you accumulate 10 Points per £5 spend. These points can be spent towards your shopping or can be saved till they grow large enough to cover your entire shopping cost.    
  • HOW LONG WILL DELIVERY TAKE?
    Delivery to UK Mainland will take 2 - 7 working days (depending on the service you select). UK Express Delivery - Next Day Working Day via DHL Express/Royal Mail International Surface Mail may take 4 - 15 working days depending on Delivery type chosen by customer. *International Delivery may be subject to a price increase if total weight of item is over 2kg. *Please note that we do not deliver Fragrance & Beauty Products to the Republic of Ireland or outside of the UK due to some import restrictions.
  • HOW DO I USE SHOPPING ASSISTANT
    Bourbon Apples Shopping Assistant is an innovative way to find specific products on our website. It is designed to assist you on our store just like a real person will do in a shop. With just a few clicks, you can narrow down your search by selecting different parameters such as category, or price. Hit the submit button and explore your specific results.
  • HOW DO I NAVIGATE THIS WEBSITE?
    Simply roll your mouse on desired Collection (such as Men, Women, Fragrance etc.) and click on an item from the menu that appears. This will engage a drop-down menu that enables you to select from relevant category thus making your favourites items easier to find. The Filter + button in the product page assists you with filtering out the style you are after e.g. Long Sleeve, Short Sleeve, Midi, Maxi. Navigation has never been made easier. Search – Using the search tab on the top left corner of every page does exactly as required.
  • WHAT’S THE STATUS OF MY ORDER?
    We ensure every order is sent via a secure and traceable delivery network. If your order has been dispatched into our courier network, we will send you an email to with a code to enable you to track your delivery. To check the status of your order, simply visit our Delivery & Returns Page, scroll down to the bottom of the page and click Track Your Parcel. Enter your Tracking Number in the tab shown. Click ‘Track’ to show the status of your parcel on the delivery network.

Now closed for the season. All orders will be fulfilled after the Holidays. Wishing you a very Merry Christmas and a Happy New Year. Dismiss